While in the \FAXDIR subdirectory try to use the command FAXSEND to send out a file to test my fax modem and no dialing happens. The message may say it was sent successfully.

Ensure that you have the correct COM port selected in the SETUPFD profile for your fax/modem.

Ensure the fax queue is empty by going to \FAXDIR directory and running CLEARLOG from the DOS prompt.

There are several other settings to check in the SETUPFD profile.
(1) "Select time to wait for dial tone" - This should be set at 60.
(2) "Select comma delay" This should be set at 1 or 2. The comma can then be used in your dialing numbers to pause between numbers as they are dialed. For example, to get an outside line you may have to dial 9 and then wait a second. You can use 9,331-6603 as your dialing sequence.
(3)"Select touch tone duration" ensure that this is set to at least 70 milliseconds. If the duration is too short your phone line may not recognize the dialing.

This answer assumes that you have tried it independently without ACCFAX, just using FAXDIR and the FAXSEND command and it dials and faxes fine.

Check - Sometimes there could be an interrupt conflict in terms of ACCFAX communicating to the FAXDIR program. Some network configurations do not let the call to the driver go through. ACCFAX was designed as a standalone PC doing fax distribution. It does not need the rest of ACCPAC data to fax. Install ACCFAX on a local PC(the one with the fax board) and copy the *.FAX file from the network to the PC. Re-boot the PC without logging onto the network. Start ACCFAX and try a "TEST" fax with the job that was copied.

Check FAX file - Another area to check is that the *.FAX file was created properly from ACCPAC. When you go into "SEND FAXES" in ACCFAX, the job name, the spec name and the graphic name should all appear instantly. You should not have to edit the job to get this info to appear. The ALT 159 "f" character control line must the first line in the *.FAX file. No blank line preceding. You can use the DOS EDIT command to look at the xxx.FAX file. The ALT 159 character and control line must be on the first line in the file.

Check memory - ACCFAX rasterizes the text from ACCPAC with a graphic PCX file which requires a lot of conventional memory. You should have at least 604K of free memory available when your fax drivers and ACCFAX are loaded. Type MEM at the DOS prompt to verify.

Were you able to run SETUPFD?

ACCFAX has been designed as a self contained fax distribution product for ACCPAC. Users on the network print their *.FAX files to the ACCFAX work subdirectory. In many cases, ACCFAX can read the *.FAX files directly from the network and fax them out. Some network configurations cause ACCFAX not to dial on the fax/modem due to application interrupt conflicts. Try running the FAXSEND (appdx C) command without ACCFAX. You can try installing ACCFAX on your C drive. The user only has to install WSM and ACCFAX. ACCFAX dos not require any ACCPAC applications or data to work. The user would copy the *.FAX files created on the network to the local PC, reboot as a standalone PC and start the fax sending. ACCFAX runs independent of everything else, keeps an activity log and error reports.

Many users do have good success on networks. Sometimes, changing the loading order of the FAXDIR before or after NET and try loading it HIGH as well may be successful. ACCFAX requires a minimum of 580k of conventional memory to load and rasterize the graphic images for faxing. Its is very memory intensive. Load as much as you can into high memory. That is why running on some networks may be a problem due to the amount of free conventional memory that is required.

Using a DOS Editor, edit the xxx.FAX file that you have created from the OE print function. It is typically printed to the \ACCFAXWK directory. This is the file containing the orders, or invoices etc that you want to fax. Look to ensure that the ACCFAX control line begins with the ALT 159 "f" character. If it does not, make sure you have defined it in your OE specification. See Appendix E in the ACCFAX manual for examples.

If is defined correctly then -
If Order Entry (ver.6.1b) prints the specification without the alt159 "f" character then you require a fix to OE. There is an Order Entry PTF diskette from CA that fixes its inability to print any character that has an ascii value greater than 128. This also caused a problem with anyone wanting to print some alternate characters for other languages as well.

Typically if you are sending more than 15 faxes at a time in a batch you require a high quality fax modem that is designed for fax broadcasting. This is a big cause of faxing problems with ACCFAX. Fax broadcasting requires a fax/modem to handle hundreds of faxes one right after another. Most class 1 and 2 type fax/modems in the marketplace are not capable of this type of work and break down or are unable to reset themselves after only a few faxes. Speed is not the issue, it is the quality of the modem. MultiModemZPX, ISA fax modems have been designed for this type of use and ACCFAX works great with them. The model you pick must be ISA.