|
|
|
|
Customer Care: Upgrade/Support Membership Pricing
**NOTE: To make sure you do not miss anything,
please also read all the pricing notes. Per incident
rates posted here.
If you are a current user, take advantage of our 10% discount for completing a
success story. A little time can get you a lot of savings!
** ALL NEW **
3 Features to make this plan even more affordable;
Monthly phone calls from your own rep to make sure everything is going fine
Mailings and special offers and discounts just for CustomerCare members
Direct Connection to your PC for troubleshooting and diagnostics - free for first 3 months - when you need it the most!
Pricing Notes:
- Prices do not include shipping or
applicable taxes.
- * - all Windows products are required to purchase
full CustomerCare in year 1
- Any need to support prior than the current version is quoted separately
- Customer Care programs are a fraction of our
actual costs. They are insurance policies that provide
you with upgrades and PTFs for a period of one year,
plus priority technical support for up to 4 hours per
month. It is for support only and does not cover
training or information available in the manual or
on-line. Support time up to 4 hours carries a value of
$600. Anything above 4 hours is billed at a discounted
rate of $100/hour. Hours cannot be accumulated and
carried forward. This is an insurance aspect for when
you need help you get put through to a technical rep,
versus waiting for an e-mail response.
- DOS products are becoming very costly to support,
special staff knowledgeable in just those products
must be employed. Where it specifies CALL,
there is an individual release price depending on the
effort expended to upgrade and the number of users
still on that platform. Where it specifies custom
this means each customers upgrade requirements will be
quoted separately.
- If you have registered the product within 30 days
of a new release, you are entitled to that new release
for FREE. We will see your registration and flag it in
your account to issue it to you upon request. In some
cases we may require you fax us a copy of the original
invoice as proof of purchase.
- The prices quoted for upgrades and support are
applicable when upgrading from the prior version
only. Add $200 per version back for DOS, and $300
per version back for Windows to the costs listed. If
you have any questions about previous versions, or you
need help in locating your version, just call, fax or
e-mail us.
- We provide support on all our products for
30 days, free of charge, via E-MAIL ONLY.
Response times are not guaranteed. Priority support is
given to members of our above "Customer Care" programs
first.
- Per incident rates: $150/incident or part
of an hour for DOS, $200/incident or part of an hour
for Windows, $300/incident or part of an hour for
SQL.Windows. This applies to email and phone
inquiries. You must sign a credit card authorization
before support proceeds. Please request one in your
e-mail if you are not on a CustomerCare plan. Rates
are the same for every hour after the initial hour for
the same incident if applicable.
- Prices are subject to change without
notice, contact Bravo Software Group to confirm
pricing.
- The prices quoted are suggested retail in Cdn/US
dollars. For US and International sales, costs are
in US$.
- Support and upgrade purchases are
non-refundable. Once an upgrade and support is
purchased, it cannot be returned for any reason.
- Customers with multiple licenses or remote
locationsare required to purchase the full
customer care plan since the upgrade will be applied
to more than PC/Company. In addition, the above prices
may not be applicable for customers with multiple
Remote OE Client or RemoteDesk Client licenses.
Contact us for applicable pricing in your case.
- To Order: Call, Fax or select Order Button from
above.
|
|
|
|
